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Sr. Account Manager
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- Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services.
- As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.
- Experience in Customer Engagement and Strategic Organic Growth of Accounts
- The Sr. Account Manager is the main point-of-contact for Login.gov partners and supports their needs from the facilitation of the agreement process, onboarding, day-to-day requests, and regular touchbases to ensure growth and overall partner success.
- initial ticket triage in Zendesk (existing IAA POCs and account growth opportunities, not to include technical tasks or new business inquiries), answering requests for materials/information, passing over new leads/growth opportunities shared from existing IAA POCs, tracking relevant notes, closing out completed tickets, etc
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