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Software Development Engineer
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$64,890 - $154,500 a year
Full-time
- Hybrid or potential for fully remote*
- The ServiceNow ITSM Reporting Analyst plays a crucial role in leveraging data insights to enhance IT Service Management (ITSM) processes within the ServiceNow platform.
- The Reporting Analyst collaborates with cross-functional teams to develop and maintain robust reporting solutions that provide actionable insights into ITSM performance, trends, and areas for optimization.
- Create and maintain ServiceNow Performance Analytics dashboards to track and monitor ITSM metrics, including incident management, change management, problem management, and service level agreements (SLAs).
- Work closely with ITSM administrators and developers to optimize data collection processes and ensure data integrity and quality within the ServiceNow platform.
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