The Children's Place

As a Community Engagement Coordinator, you are responsible for managing the day-to-day of all social posts on the brands social accounts, including but not limited to community management, content and engagement strategies and performance reporting.. The role encompasses monitoring and growing all social communities, while strengthening consumer loyalty through surprise and delight tactics.. Contact users about their brand stories; while circulating these to Brand Marketing and Content teams. Use feedback and insights from community engagement (social media, affiliate and influencer channels) and share with cross-functional teams in real time to help the business evolve its strategies in a timely fashion. Be a strong storyteller, wordsmith, and a solid photo editor

community engagement coordinator

Job Summary:As a Community Engagement Coordinator, you are responsible for managing the day-to-day of all social posts on the brands social accounts, including but not limited to community management, content and engagement strategies and performance reporting. The role encompasses monitoring and growing all social communities, while strengthening consumer loyalty through surprise and delight tactics. You pride yourself on staying current with the latest social media trends and developments, understand how to engage with the consumer and have strong analytical and communication skills.Responsibilities:Responsibilities include, but not limited to:Social Community Engagement<ul><li>Be the voice of the brand in all of its social networks and platforms</li><li>Nurture community through continuous dialogue and engagement; actively engage in dialogue with community via social channels</li><li>Report on community sentiment insights, monitoring negative and positive comments that will subsequently stimulate social dialogue and influence future conversation by users</li><li>Monitor brand tags and identify opportunities for regrams</li><li>Contact users about their brand stories; while circulating these to Brand Marketing and Content teams</li><li>Use feedback and insights from community engagement (social media, affiliate and influencer channels) and share with cross-functional teams in real time to help the business evolve its strategies in a timely fashion</li><li>Spot emerging trends in the social landscape and identify social consumption trends</li><li>Stay to-to-date in all social platforms ensuring maximum effectiveness</li><li>Assist in creation of one-pagers, decks and other requested documents as needed</li><li>Monitor and share competitor analysis</li></ul>Customer Service:<ul><li>Collaborate with Customer Service team to ensure top-level service cuts across social networks</li><li>Ensure all inquiries are resolved effectively and in a timely manner</li><li>Provide product information and offer order assistance to help the ecommerce department achieve sales goals</li><li>Work with social platform, customer service and moderation partners, to protect our consumer and brand experience within social media</li><li>Serve as the brand’s “front lines” for any product, brand related issues or crises, escalating as appropriate to help mitigate any potential wider service issues</li><li>Liaise directly with our warehouse to resolve any web order delivery questions</li></ul>You can...<ul><li>Make good judgement calls on the fly</li><li>Be a strong storyteller, wordsmith, and a solid photo editor</li><li>Can be creative and scrappy</li><li>Track and analyze community sentiment reporting to inform strategy</li><li>Thrive working in a fast-paced and scaling organization</li><li>Live, breathe, and love the world of social, of course!</li></ul>Education and Experience:<ul><li>Bachelor’s degree in marketing, communications, or related field</li><li>0-2 years of experience in customer service and/or social community management</li></ul>

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