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ServiceNow Lead Developer And Supervisor (U) IT
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Full-time
- The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature.
- This position is a part of the ServiceNow Team in the Campus Applications & Data (CAD) unit in Berkeley IT. This position is a key role in the ServiceNow and Service Management Unit in bIT that oversees the operations of software solutions that support mission-critical applications utilized to operate the University.
- The ServiceNow and Service Management team supports enterprise service management through the administration, implementation and management of ServiceNow. To ensure the success of this mission-critical system, the unit includes a blend of technical and functional experts who will define, test and implement new features, respond to customer issues and campus needs, and keep all systems running optimally.
- This position supervises a team of ServiceNow developers, is a member of the service management leadership team, and performs duties as the Lead Developer.
- This position works with ServiceNow Service Manager, ServiceNow Business System Analysts, and peers to ensure that the configuration of and customizations to the ServiceNow platform adhere to the service designs, goals, and strategy, in addition to the system architecture standards.
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