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ServiceNow Analyst (Asset And Configuration Management)
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- Responsible for CMDB data analysis, research, troubleshooting, data enrichment and other CMDB governance tasks.
- Engage with stakeholders to implement or enhance integration interfaces with other applications that leverage or provide CMDB data (e.g., Discovery, OEM/internal data sources, AMDB/hardware asset logistics, Software Asset Management).
- Schedule and lead CMDB data audits, data enrichment efforts and other critical CMDB governance processes through data and process owners.
- Collaborate with owners of other Service Catalog items that leverage or impact CMDB data, driving governance of Configuration Management processes and ensuring standards and policies are met.
- Maintain and enhance a custom in-house consumer facing CMDB application including process engineering, requirements gathering and design modification recommendations.
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