Deloitte

Providing Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.. Providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.. From the creation of HR strategy using our leading Oracle-enabled HR Transformation labs, the application of design thinking that allows HR to challenge how work gets done today, to navigating the ever-evolving HR technology landscape to determine the right digital solutions to enable transformation, our HR Transformation practice is focused on helping HR take the lead.. Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

servicenow administrator

Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Human Capital practice.

Work you'll do

As a ServiceNow System Administrator you will be:

Providing support for implementation, troubleshooting, and maintenance of IT systems.
Managing the daily activities of configuration and operation of IT systems.
Providing Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
Providing assistance to users in accessing and using IT systems.
Providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Performing periodic vulnerability scans of systems.
Performing configuration management, implementation, and sustainment of compliance with applicable system security controls.
Performing account management, e.g., establishing, activating, modifying, disabling, and removing accounts.
Optimizing system operations and resource utilization and performing system capacity analysis and planning.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The HR Transformation offering (HRT) transforms the way HR enables the business and the workforce. In this world of disruption, we believe that HR has an opportunity to take the lead and own enterprise-wide issues for the organization. From the creation of HR strategy using our leading Oracle-enabled HR Transformation labs, the application of design thinking that allows HR to challenge how work gets done today, to navigating the ever-evolving HR technology landscape to determine the right digital solutions to enable transformation, our HR Transformation practice is focused on helping HR take the lead.

Qualifications

Required:

Bachelor's Degree
4+ years of experience as a system administrator in programs and contracts of similar scope, type, and complexity.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Active TS/SCI with Polygraph security clearance required

Preferred:

2+ years of experience with ServiceNow platform.
2+ years of experience with Service Management (ITSM)
Experience implementing IAVA security patches and insuring patch status is recorded in appropriate systems of record.
Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Experience providing assistance to users in accessing and using IT systems.
Experience performing account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
Experience optimizing system operations and resource utilization, and performing system capacity analysis and planning.
ServiceNow System Administrator certification


Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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