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SERVICE NOW - CMDB Analyst I
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$34
- Overview: Responsible for supporting the management and maintenance of our Configuration Management Database (CMDB) within the ServiceNow platform.
- Work closely with CMDB Process Owner, CMDB Support team, CI Class Owners and IT teams to ensure that configuration items (CIs) are accurately recorded and maintained, enabling effective IT service management (ITSM) processes.
- Key Responsibilities: Support CMDB Operations: Assist in the day-to-day operations of the CMDB, ensuring data integrity, accuracy, and completeness.
- CI Management: Assist in the identification, documentation, and maintenance of Configuration Items (CIs) within the ServiceNow CMDB. Data Quality Assurance: Perform regular audits and data quality checks to ensure that the CMDB is up-to-date and accurately reflects the IT environment.
- Collaboration: Work closely with IT teams, CI Class Owners, infrastructure, and application support teams, to ensure that CIs are properly tracked and managed.
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