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Service Desk Technician
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Full-time
- Columbia Insurance Group is searching for a Service Desk Technician.
- Triage and troubleshoot IT Service Desk calls, emails, chats, and walkups.
- Manage equipment deployments, inventory, knowledge management, self-portal, service catalog, and grow IT service management processes.
- Promote the IT Service Desk as the primary contact for all IT-related issues.
- Provide hardware and software support for our customers, internal staff, agency partners, and policyholders, including training, problem analysis, and problem-solving.
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