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Service Desk Agent
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- Provide a consolidated point of contact for providing Tier 1 technical support to the end users
- Provide 1st level technical support for all IT related issues
- Determine the scope of the trouble ticket and the responsible department
- Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
- Proficiency in Altris (Software Deployment) will be an added advantage
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