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Service Appointment Team Lead
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Full-time
- The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience.
- This position interacts with the Service Appointment Center Manager, Service Appointment Coordinators, Service Advisors, Service Managers, and customers.
- Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.
- Extensive customer service, sales, or telemarketing experience.
- AutoNation, a provider of personalized transportation services, is driven by innovation and transformation.
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