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Senior Voice Systems Engineer PacifiCorp Location: Oregon Category: Systems Engineer
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- Responsible for design, staging, configuration, implementation, and support of IVR/ACD scripts
- Provide day-to-day support, proactive maintenance and performs independent complex system troubleshooting and root cause analysis.
- Comprehensive telephony background and thorough understanding of SIP and VoIP.
- Experience with contact center technologies (e.g., ACD, dialer, call recording, workforce management, etc.)
- Genesys Pure Engage and Cloud certifications
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