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Senior Manager - Support Sites & Tools Readiness, AppleCare
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- This role is responsible for managing a team of analysts, program and project managers responsible for three discrete areas: Configuration Management, Support Site network infrastructure implementation and Support Tools Readiness.
- Experience with Core (CC CRM) and other Contact Center programs is preferred
- Ability to think beyond short-term wins and prepare team-members and broader organization for new challenges that arise from changes in scale and scope.
- Ability to coordinate and facilitate discussions between the PMO, Operations, Quality, Development, and end users to deliver the best results.
- As Manager of Support Sites & Tools Readiness, you will oversee and optimize the execution and strategy for teams whose scope revolves around the following functions: Tools Configuration Management, AppleCare Supplier Network Infrastructure projects and AppleCare Support Tools Readiness programs.
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