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Senior Manager of Operations Training And Readiness
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Full-time
- Peckham, Inc. - Senior Manager of Operations and Training Readiness
- Peckham is a mission-driven, award-winning social enterprise where we strive to provide world-class vocational rehabilitation to persons with disabilities and/or barriers to employment while providing excellent customer service to a diverse range of customers.
- The Senior Manager of Operations and Training Readiness provides organized, tactical alignment of training delivery and materials to meet strategic business objectives for a multi-site, multi-geographical contact center.
- The Senior Manager of Operations and Training Readiness will be key in ensuring that employees are able to maximize their potential through developing their skills in alignment with departmental goals.
- Align training deliverables and strategic goals with other key integrated stakeholders including Quality, Recruiting, Operations, and Operational Excellence teams
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