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Senior Manager - Applications & Customer Experience
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- Dykema Gossett PLLC, a leading national law firm, is hiring a Senior Manager Applications and Customer Experience to be a critical member of our technology organization, resident in our Chicago office.
- With department leadership, develop and implement firm application and service strategies using leading technologies and design thinking methods to deliver leading systems, applications, and supporting services to the firm.
- The Senior Manager is expected to understand the business priorities, attorney workflow and needs, as well as ensuring a customer-centric mindset.
- Maintain technology stability and harmony with systems and services focused around our end user.
- Partner with various technology groups to assure secure, well integrated systems and services through the technology stack including, but not limited to group policy, active directory, servers, networking, and remote work technologies.
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