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Senior Help Desk Technician
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Full-time
- CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
- CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology.
- Record and update required information for all IT-related tickets utilizing ITIL
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
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