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Senior Director of Customer Service
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$200,000 a year
- About NYC Health + Hospitals
- MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
- As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health 's network includes over 27,000 primary care providers, specialists and participating clinics.
- In addition to day-to-day operations of the call center, the Senior Director will also demonstrate a commitment to excellence through continuous staff development programs enhancing employee engagement, service, knowledge, skills, morale and culture.
- Develop and distribute dashboard reports including scorecards, metrics, data, and analytical reporting.
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