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Senior Director, Customer Support
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Full-time
- FranConnect is the leading franchise and multi-unit management software provider.
- Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance.
- Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada.
- Many questions/issues require deep understanding of the FranConnect Platform and of common Internet services (e.g., Web, Email, DNS).
- Work closely with tier 2 support team (engineers based in India) for resolution of the more technical problems.
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