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Senior Developer / Software Engineer (Genesys)
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Full-time
- 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc).
- Experience in AWS Lex & Lambda for development of ChatBot.
- 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience.
- Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
- Design, Configure, Develop, and Support Conversational IVRs, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
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