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Senior Account Manager, Client Services
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Full-time
- As the Senior Account Manager, Client Services, your primary responsibility will be to cultivate enduring relationships with clients, ensuring their contentment while propelling retention and revenue expansion.
- You will act as the primary liaison for designated clients, comprehending their requirements, and working in tandem with internal teams to provide outstanding service and innovative solutions.
- Work closely with the Sales Team to gain service knowledge and understand client experience
- Perform quarterly reviews – set goals and conduct ongoing meetings with customers to communicate product updates, best practices, and garner an understanding of the nuance associated with each individual account
- Provide advice to Support and Marketing to develop training materials, such as written instructions, feature videos, and onboarding sessions – aligning language and use cases with end users to drive ROI for the client
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