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Salesforce Support Consultant with Health Cloud
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- Lead a team of resources to provide L1/L2/L3 Support, Monitor and provide support to production streams and help business users with expert knowledge on all supported applications.
- Develop, co-ordinate and promote the effective functioning of problem management activities by working with support manager.
- Responsible for hands-on operations and support within the Salesforce environment and integrations.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Drive projects that improve support-related processes and our customers' technical support experience with minimal guidance.
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