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RN Client Account Manager - Remote
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Full-time
Remote
- The RN Client Account Manager’s role is to oversee the day-to-day operations of their assigned clients and to develop strong, trusting relationships with them.
- Provide payer clients regular updates on providers’ status during onboarding, maintenance and any associated risks and data quality issues.
- Proactively identify risks for assigned clients, mobilize internal team members to investigate issues and update clients and leadership of resolutions and plans of action● Train clients and internal staff on how to use MRO products● Ensure policy and data handling compliance● Train and mentor team members on measurement requirements, data validation, and clinical concepts for data capture.
- Work closely with provider clients and MRO clinical experts to provide timely, qualitative feedback and understand customer unique capabilities and requirements● Utilize JIRA dashboard, reporting trackers, PowerPoint, and Microsoft Project effectively to communicate all practice onboarding, maintenance, and delivery activities to Payer clients.
- Document all onboarding details of primary source verification while collaborating with multidisciplinary teams to map and resolve data discrepancies● Ensure effectiveness of cross functional internal meetings● Investigate data issues in detail utilizing critical thinking, root-cause-analysis, and summarize details in SBAR format.
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