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Regional Lead Customer Operations Associate - South
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Full-time
- Reporting to the Regional Installation Manager, this role is responsible for supporting and coaching to maximize Installation Operations Productivity and Profitability for South Region.
- Supports BSNA Installation Operations delivery standards for consistency (i.e., continuous improvement around cost overruns, billings, TWC, revenue and XGM forecasts, re-estimates, backlog reviews for projects, utilization).
- Supports and coaches back-office Operations Management Discipline Standards (OMD) consistent with BSNA objectives for sustainable, profitable growth through efficient execution of the work sold.
- Identifies issues and recommends solutions to the appropriate area or local market ops manager level.
- Direct responsibility with Area Installation Manager to drive TWC improvement in all local markets.
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