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Real Time Analyst III
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Full-time
- At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families.
- As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management performance (ex.
- The Real Time Analyst II oversees business schedule processes and data to ensure effective integration with strategic call center suppliers.
- This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
- Basic knowledge and experience with workforce management tools and software such as NICE IEX and Cisco
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