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Public Area Supervisor
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- At Great Wolf, the Public Area Supervisor brings joy to families through active involvement in daily housekeeping and lodge operations.
- Ensures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift.
- Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects.
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNP
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