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Program Manager, Voice of the Customer
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Full-time
- Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page.
- We are seeking a proactive and data-driven Voice of the Customer (VOC) Program Manager on the Product Support team.
- Identify and implement the right processes, tech stack, and up-to-date voice of the customer technology, including AI, to facilitate swift insights reporting
- Maintain and iterate on a dashboard to track and report on key customer experience metrics, trends, and insights
- Expertise with SQL and visualization tools like Tableau, Mode, Looker, or Zendesk Explore (we use Mode and Looker)
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