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Product Manager, Service System Maintenance
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- As our Hospital Patient Monitoring (HPM) Service Product Manager for System Maintenance, you will be critical in driving how system maintenance services, such as corrective maintenance, device spare management, device warranty, parts replacement, and preventative maintenance, including software upgrades/updates are offered to our customers.
- Focused on maintaining patient monitoring system software and hardware for customers and crafting the go-to-market strategy for system maintenance as part of a technology release or as a One Maintenance Offer Subscription to customers.
- Customer Success and Satisfaction: Ensuring customer satisfaction and success is crucial for service product managers.
- Work closely with legal and compliance teams to ensure services comply with relevant laws and regulations.
- You’ve acquired 7+ years of experience in a product management role, focusing on product management of a Service and Software; practical experience and knowledge with lean startup, service field delivery role, product development, and patient monitoring system; experience with technical and clinical patient monitoring system delivery or maintenance in healthcare environments; experience with attribute-based product structure for definition and management is an advantage.
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