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Product Manager 2
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Full-time
- JOB SUMMARY Reporting to the Sr. Director – Product Management and Associate Enablement.
- Working under the direction of the Sr. Director – Product Management and Associate Enablement, this position provides product expertise that supports the technology direction and execution of optimal business solutions supporting the contact center technology platforms.
- He/she also demonstrates strong leadership and relationship skills, a background in information technology, infrastructure and contact center experience as well as department and organizational leadership experience.
- CORE WORK ACTIVITIES Provide product management leadership for Associate Enablement Systems from strategic planning, to tactical activities, to ongoing optimization & continuous improvement.
- Contribute a high level of specialized knowledge and skill in key program area (CRM, Workforce management, IVR, CTI, Channel routing, to support business unit and functional objectives Document requirements for current and future products and develop the associated business case for new investments.
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