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Patient Services Specialist I - CBC Primary Care
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- The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
- Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization
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