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Patient Services Representative III
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$32.11 an hour
Full-time
- Patient Services Representative III- Team Lead provides support to the Patient registration Team. Responsible for real-time monitoring of registration performance to ensure department standards and procedures are followed.
- Develops and maintains a solid understanding of the revenue cycle and how patient registration affects the billing process.
- Takes advantage of all training provided and ensures expertise in hospital/clinic systems including HIPAA confidentiality, healthcare insurance payer portals and protocols, insurance verification and data entry protocols, which hospital/clinic documents are required for medical and financial compliance, navigating the hospital/clinic and understanding and applying age-specific competencies, among others.
- This may also include insurance coverage verification, obtaining authorization for services requiring pre-certification or referral, collecting payments, and/or preparing charts/paperwork for patient visits.
- Team Lead is responsible for resolving insurance verification issues using verification tools (EPIC RTE, payer portals, etc).
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