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Patient Services Rep II
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- The PSR II plays a vital role in providing a positive experience for patient-families at CHLA Teaching Clinics.
- This position is responsible for interfacing with parents, Medi-Cal, California Children Services (CCS), Managed Care, third-party payers, and physicians to ensure all notification, verification, and authorization activities are completed accurately.
- The PSR II updates all demographic and insurance information in the STAR system identified during the insurance verification process and serves as the gatekeeper to ensure all accounts have up-to-date authorizations.
- Interface with parents, Medi-Cal, CCS, Managed Care, third-party payers, and physicians.
- Thorough understanding of the insurance process, including Medical, CCS, and Commercial Insurance.
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