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Patient Service Representative - Call Center
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- Livanta is searching for empathetic, considerate, and responsive individuals who is capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives.
- Key functions include (1) handling and triaging beneficiary calls, (2) case intake (3) staffing the Medicare Helpline, (4) explaining rights and responsibilities as patients covered by the Medicare program, (5) informing Medicare beneficiaries, healthcare providers, and others of QIO activities and responsibilities.
- The ideal candidate will act as a neutral liaison for beneficiaries, their families and/or their representatives.
- The PSR will also inform Medicare beneficiaries, healthcare providers, and other partners of the activities and responsibilities of the Quality Improvement Organization (QIO).
- Livanta LLC serves Medicare beneficiaries in 27 states and US territories as a Beneficiary and Family Centered Care (BFCC) Quality Improvement Organization (QIO).
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