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Patient Access Specialist - Telecom Part Time, 32 Hrs
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Part-time
- The Patient Access Specialist - Telecom is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact and streamlining clinic-wide communications.
- Answer all incoming telephone calls to the clinic, identify the need of the caller and route the call to the proper department with efficiency and accuracy.
- Demonstrate an advanced knowledge of the organization, the locations of departments, satellite locations and hours of operation for 350 + providers.
- Perform 24-hour answering service to all clinic providers, administration, IT, facilities management and other departments and offices.
- Perform TeleNurse Intake duties when necessary, such as identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system and verifying patient information, and updating any changes/registering new patients in EHR.
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