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Patient Access Specialist, Call Center, Days
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Full-time
- DescriptionThe Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic. Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
- Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
- Efficiency, Process Improvement, and Business Growth:Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
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