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Operations Manager
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- The Operations Manager will be an individual contributor who will provide the day-to-day support for the account.
- Manage and supervise staff to ensure service obligations are met; coach, counsel, and conduct performance reviews as necessary
- Draft and update job descriptions as well as amend checklists, forms, and knowledge-based documents as assigned
- Lead all aspects of work processes for efficient hiring, training, counseling, problem resolution, and resolution of payroll, billing, and expense issues while focusing on process improvements
- Proficient ability to adapt in a matrix environment of constantly evolving business needs and priorities with a strong attention to detail
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