AVTECH Solutions Inc

5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc).. Experience in AWS Lex & Lambda for development of ChatBot.. 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience.. Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda using Python and NodeJS.. Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting.

python developer

Position: AWS Lex with Python developer Location: Newark, NJ (Day 1 Onsite) Fulltime Position Job Description Experience: 8-10yrs Skill: AWS Lex and Python developer 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc). 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution. Experience in AWS Lex & Lambda for development of ChatBot. 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience. 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python. Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc. Experience integrating with CRM apps including SalesForce and ServiceNow is a plus. Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus. Agile knowledge with SAFe or NWOW framework is preferred. Experience involving digital transformation activities in large organization is a plus. Responsibilities: Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda using Python and NodeJS. Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database). Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting. Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving Skills. Thanks & Regards Mohideen Yousuf| Talent Acquisition Associate AVTECH Solutions Inc. Phone: 317-449-2654 EX - (517) Email: mohideen@avtechsol.com

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