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Onsite Support (NYC)
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- To provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes.
- On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options systems.
- Conduct regular maintenance activities, including both hardware and software updates combined with configuration changes, to keep systems up to date.
- Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes.
- Participate in testing and validation activities to ensure smooth deployment.
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