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Onboarding Support Manager - Compulse
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Full-time
- We're looking for a passionate and organized Onboarding Support Manager to join our team and craft exceptional first impressions for our new partners.
- You'll be the architect and maestro of our onboarding experience, ensuring a smooth transition from contract signing to them launching their first campaign and beyond.
- The onboarding manager will focus on ongoing product training, onboarding documentation, meeting KPIs, showcasing order entry, communicating best practices, and providing platform support.
- Orchestrate Cross-Departmental Collaboration: Coordinate with internal teams like sales/business development, account management, ad operations, customer solutions, and product to ensure each step of onboarding is executed flawlessly.
- Bonus Points: Experience with onboarding automation tools, digital software and CRM systems such as HubSpot, Microsoft 365 Suite, Zendesk, Beeswax, Xandr
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