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NOC Engineer
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- Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki).
- Routing protocols, OSPF and BGP.
- IT Service Management applications.
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