Ampcus

Working knowledge with openstack, heat templates, and Azure AKS.. Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.. Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.. Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.. Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog

support engineer

Role: Networking Support Engineer 
 
Work Location: Dallas, TX Hybrid 
 
Duration: 6+ Months Assignment' 
 
Job Description: 
 
Oversee the technical analysis and the validation and testing of the solution 
 
solution Testing and support in Customer environments and finding resolution with help of internal teams. 
 
Provide support to the customer teams on operation and troubleshooting of the solution. 
 
Prepare all the documents needed to assist the solutions into the customer environment 
 
Execute end-to-end test plan for solution & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the customer. 
 
Carry out the investigations required for the resolution of the incidents by relying on superior support teams. 
 
What we’re looking for 
 
Technical: 
 
Primary 
 
Proficiency working in Linux based Operating Systems. 
 
Working knowledge with openstack, heat templates, and Azure AKS. 
 
Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities. 
 
Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting. 
 
Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices. 
 
Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog 
 
Secondary 
 
Familiarity with 5G call flows and 5GC SBI components. 
 
Familiarity with Kafka, Elastic, Spark, and MariaDB. 
 
Knowledge of WSO2 Identify server, LDAP, and single sign-on. 
 
Must Have: 
 
5+ years’ experience in a client-facing technical role. 
 
A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback. 
 
Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales. 
 
Experience working collaboratively with team members in different geographic locations and time zones. 
 
Experience working in an Agile / Scrum environment 
 
Strong verbal, problem solving and analytical skills. 
 
Candidate must have good written and oral communication skills, be a fast learner. 
 
Ability to lead discussions on technical issues and drive toward resolution. 
 
Able to explain and define complex issues within a business setting. 
 
Required Aptitudes: 
 
Excellent communication & interpersonal relationships 
 
Autonomy, leadership and proactive 
 
Rigorous and able to manage multiple projects simultaneously 
 
Configuration and fine-tuning of the solution to adapt it to scope of work and customer environment. 
 
Ability to analyze issues and provide root cause analysis 
 
Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis. 
 
Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership. 
 
Your interpersonal contact enables you to be recognized by the different teams with whom you work. Ability to work in an environment focused on innovation and team spirit. 
 
Passionate, curious, and eager to learn. 
 
Thank You

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