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NAMI HelpLine Information & Resource Referral Specialists - VOLUNTEERS
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- HelpLine Information and Resource Referral Specialists provide a vital service to the NAMI community by responding with empathy to inquiries by phone call, web chat, and text, and by providing valuable information about mental health conditions and treatment options, NAMI education and support programs, and other mental health resources.
- They extend empathy, understanding, respect, and emotional support to everyone contacting the NAMI HelpLine.
- The NAMI HelpLine recognizes the value of lived experience as it expands one's capacity for empathy, motivates a sincere desire to help others, and at times provides valuable perspective.
- Serving Remotely All HelpLine Specialists work remotely from their homes, apartments, or dorms and connect with help seekers via phone call, web chat, and text, using NAMI's cloud-based communications platform.
- Throughout your onboarding experience, you will complete rewarding online instructional content, interactive exercises, knowledge checks, and a final test prior to joining as a member of the NAMI HelpLine Specialist Team. We also have a Teen & Young Adult HelpLine service, which offers this population an opportunity to connect with other young people to receive support on issues that affect them and others in their age group.
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