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Monitoring Specialist
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- POSITION SUMMARY:HIAS is embarking upon providing virtual resettlement services to clients in the Virtual Reception and Placement (VR&P) Program funded by the Bureau of Population, Refugees, and Migration (PRM).
- It is anticipated that new arrivals, with support from U.S. ties and virtual caseworkers, will receive core services, including public benefits, healthcare, social services, public education, and employment assistance, while having access to stable housing from the U.S ties.
- As this is a new program, the new hire will be involved in the development, implementation and assessment of monitoring tools currently being adapted for virtual case management use.
- Note, this is a temporary position that starts ASAP and ends December 31, 2024, with possible extension.
- Monitors client-related communications through an online communication software; reviews cases notes and required documentation to ensure compliance with VR&P. Conducts virtual interviews with clients and stakeholders.
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