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Microsoft Analyst (Hybrid)
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Full-time
- Join us and discover an environment in which you’ll be supported to learn, grow and become your best self.
- The Microsoft 365 Analyst is a member of the Workplace Technologies team which is responsible for general purpose productivity IT technologies such as Microsoft 365 related technologies, telephony, meeting room and contact center solutions on a global level from vision to architecture, engineering, prototyping, implementation, and day to day operation.
- As a Microsoft 365 Analyst you will be working together with your fellow team members and BD's operational partners to maintain and improve our user general purpose productivity experience through operational excellence, drive end-user adoption, identify and execute upon areas for improvement and participate in projects touching all technologies associated with the global Workplace Technologies team.
- Review and analyze reporting on ITSM processes and Service Level Agreements to identify inefficiencies and areas where improvements should be made
- Bachelor's Degree or equivalent with demonstrated work experience in Engineering support - IT Infrastructure, Change Implementation.
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