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Membership Concierge Leader
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Full-time
- Position Summary The Lead-Membership Concierge delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively participate within a departmental culture which delivers excellence in the guest buying experience, service execution and member retention as aligned with our premium brand.
- In this role, you will leverage your expertise to lead a team which creates value-based relationships while proactively engaging members and guests to programs and services which help meet their healthy way of life goals.
- Job Duties and Responsibilities Skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience.
- Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations.
- Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution.
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