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Member Services Representative
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Part-time
- Be proficient in explaining types of memberships offered, including guest passes.
- Ask specific questions to ensure you offer the correct plan while explaining the terms of each membershipAnswer all incoming calls, (goal is to answer within 4 rings) and direct calls to the appropriate person/departmentEnsure appropriate supply of all forms, brochures, and program specific flyers.
- Alert supervisor when more items are neededEnsure all data for members’ contact information is entered promptly and correctly.
- Scan all membership paperwork and attach to appropriate tab in CCMSPerform general research on membership related questions using the CCMS system.
- Help check-in participants for all programs or classes and facilitate needed updates to members/guests’ accountsAll other duties as deemed necessary and appropriate by the MSR Manager or Business Administrator.
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