Joslin Diabetes Center

The Medical Office Coordinator (Pediatrics) is responsible for providing support to physicians and staff in the areas of initiating patient intake, front desk, medical office and prescription responsibilities in a busy ambulatory setting.. The Medical Office Coordinator will also ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.. Front Desk Responsibilities Arranges scheduling of appointments: e.g., follow-up MD appointments, education and consultationSchedule all outside appointments, consults and tests.. Enter all information into NextGen. Give patient expectation and ask “is that ok?”

medical office coordinator

Overview:
The Medical Office Coordinator (Pediatrics) is responsible for providing support to physicians and staff in the areas of initiating patient intake, front desk, medical office and prescription responsibilities in a busy ambulatory setting.  The Medical Office Coordinator will also ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties. As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities:
Front Desk Responsibilities Arranges scheduling of appointments: e.g., follow-up MD appointments, education and consultationSchedule all outside appointments, consults and tests.    Medical Office ResponsibilitiesEffectively manage the flow of medical information internally and externallyPatiently act as liaison between patient and health care providers and    external patient related providersAccurately follow guidelines to triage all incoming calls taking independent action where possibleAccurately enter information into automated registration and scheduling systemEfficiently schedule ancillary diagnostic and consultative appointments as requestedParticipate in issue-specific groups upon assignment.  Report back any issues that affect or require a team decisionPerform other functions and duties to support the practiceReview faxes and process appropriately.   Completing as much as you can before passing onto providerSort and process mail and patient letters and complete all jobs in work trayAnswer all phones calls using name with professionalism, kindness, patience.   Enter all information into NextGen.   Give patient expectation and ask “is that ok?”Complete all letter requisitions before sending to providerTake clear, concise and complete phone messages with accurate tel #’sPick up and process fax prescription requests multiple times

Qualifications:
Associates degree in a related field or certificate from a business school or program or equivalent work experience2+ years of experience in a medical office/reception setting or other customer service oriented position with interest in pediatrics.Experience with automated medical record and registration/scheduling systems preferredABR-OE certification preferred Experience with Microsoft OfficeExcellent customer service skills

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