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Manager US Customer Service
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$108,100 - $182,900 a year
Full-time
- Your responsibilities will range from responding to various customer inquiries for some of the largest healthcare institutions on the globe to partnering with counterparts across the business to develop scalable support solutions that align with our company and business targets.
- You will be working with your counterparts in EMEA and APAC, so experience working with a global team is important to the success of this role.
- Continuously monitor the SFDC ticketing and case management workflows ensuring that best practices are exercised, and service level goals are achieved.
- Develop, evaluate, and update procedures and processes to ensure regulatory and SOX compliance and to ensure team is adhering to all Regulatory, Safety, and Financial compliance.
- Associates in Business Management a plus, with a minimum of three years' experience in a fast-paced customer service, call center, or order management role within a high technology manufacturing environment
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