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Manager - Hotel Performance Support
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- Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues.
- Contact and consult with hotel operators and hotel management company staff (and owners, if needed) of franchised properties on performance across the Winning Metrics (including but not limited to specific revenue opportunities (RevPAR, RGI), sales and marketing, channel strategy, guest experience, operations) via bi-monthly virtual performance consulting calls.
- Develop action plans with hotel owners and operators to implement/execute on strategic plans Answer inbound inquiries and requests from owners and hotel leadership in portfolio across all areas of hotel operations and performance (e.g., revenue management, operations, new initiatives, standards).
- Assess hotel performance issues and deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to consult on highly technical/specialized issues at the portfolio or individual hotel level
- Contact Development to share information about potential growth leads from owners in portfolio Guide work associates in the development of procedures for hotel executional elements in areas such as guest services/relations, reservations, sales, and food & beverage, based on knowledge of ongoing hotel issues obtained from daily contact with hotel management.
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