Catalina Island Company

In the absence of scheduled events, event and/or banquet responsibilities, is the acting manager on duty, for the Harbor Reef Restaurant.. Assisting with the evaluation of both Harbor Reef Restaurant and Banquet Team members.. Produce/maintain work schedules for events/banquets and input daily and weekly payroll entries for events and/or Harbor Reef Restaurant as needed.. Maintain a professional relationship with staff and sustains confidentiality regarding the operation Learning Paycom, Singenuity, TIX, Opera Cloud, Adaco, and additional software systems & review financial statements as needed.. Assisting with the weekly scheduling of staff for the Banquet/Harbor Reef Restaurant Ensuring accuracy of Banquet Checks and present to clients for approval.

beverage

The Role: The incumbent is responsible for maintaining excellent Event and day-to-day F&B operations to ensure employee and guest satisfaction. The Manager will attend leadership, department, and banquet event meetings. Requires close attention to detail in every aspect of work while maintaining an efficient pace. Responsibilities: The incumbent is responsible for: Plan, direct and lead all day-to-day operations for events. In the absence of scheduled events, event and/or banquet responsibilities, is the acting manager on duty, for the Harbor Reef Restaurant. Involved in the onboarding process, employee training and development. Ensure employees are routinely trained on event operations, standard operating procedures, restaurant promotions and other product offers throughout the Company so information can be shared with guests. Implement and conduct daily service line-ups with front of house staff and BEO’s with banquet/event team members to share information and communicate expectations for the day/week/month. Attend F&B meetings and help identify strategies to generate revenue and promote business growth. Oversee the completion of the required daily and weekly reports such as but not limited to, daily shift reviews. Responsible for ensuring all health and safety policies are adhered to at all times. Respond to guest feedback regarding their dining experience. Promoting and maintaining exceptional customer service standards . Assisting with the evaluation of both Harbor Reef Restaurant and Banquet Team members. Ensuring proper set up, décor and enhancements are executed according to client specifications for individually assigned functions and events. Check all function and event spaces for cleanliness and readiness for all events and ensure all equipment is in good working order. Assisting with the development of cost control systems to reduce waste in food, supplies, and labor. Produce/maintain work schedules for events/banquets and input daily and weekly payroll entries for events and/or Harbor Reef Restaurant as needed. Maintaining a strong positive relationship with the Sales Team, the Food & Beverage Team and communicate all changes, timely, to ensure successful event planning and execution. Provide staff with support, coaching and encouragement necessary to achieve business goals. Informs management team members of work-related conflicts and/or challenges and provides support and solutions in conflict resolution. Maintain a professional relationship with staff and sustains confidentiality regarding the operation Learning Paycom, Singenuity, TIX, Opera Cloud, Adaco, and additional software systems & review financial statements as needed. Monitor & maintain proper inventory levels for food and beverage products, linens, uniforms, china glassware, silver, equipment, office supplies cleaning supplies and equipment. Assisting with the weekly scheduling of staff for the Banquet/Harbor Reef Restaurant Ensuring accuracy of Banquet Checks and present to clients for approval. Developing and maintaining effective relationships with vendors and service providers Acting as primary customer advocate and contact person during specific, individually assigned contracted events. In some cases, multiple events concurrently Works directly with the Marketing & Sales Departments to enhance the advertising, marketing and coordination of any special events or functions and works in concert with the Accounting Division to ensure accurate invoices. Communicating and executing departmental and property emergency procedures and ensure staff are trained in safety procedures. Reinforcing a high standard of sanitization and cleanliness and food safety standards. Ensure professional attitude, appearance and proper apparel standards are met. Adhering to all regulations governing the service of food and beverage as mandated by the State of California. Other duties as assigned. Qualifications Minimum Qualifications: Must be extremely well organized and detail oriented Must have working knowledge of Oracle Micros and Opera Cloud Must possess mathematical skills to calculate payment and discounts Must be energetic, service-oriented with a positive attitude who enjoys working with a variety of guests, co-workers, and management Understanding of CA ABC Law (Alcoholic Beverage Control) Must be minimum of 21 years of age Exceptional cash handling skills Education and/or Experience: Hospitality degree or two (2) years' experience in a fast paced environment preferably in an upscale restaurant or hotel preferably in a remote setting CA Food Handler Certificate CA Responsible Beverage Service Certificate Language Skills: Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred. Physical Requirements: Requires visual acuity and ability to hear to clearly communicate with managers, coworkers, guests and vendors Must be able to sit, stand and walk for extended periods of time Must be able to reach with arms and hands Must be able to lift and/or move up to 25 lbs. Must have finger to hand dexterity to be able to grip, grasp items or equipment Benefits: This position offers a highly competitive salary with health, dental, life, 401K Match, vacation and sick benefits along with discounts in F&B outlets in the company and discounted hotel rooms and activity tours. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by this employee. Employee will be required to follow any other instructions and to perform any other duties requested by management.

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