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Manager, Enterprise Collaboration And M Infrastructure Comms
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$93,500 - $155,900 a year
Full-time
- The Workforce Platforms (WP) team is responsible globally for the physical & virtual methods that our clients use to access business systems; managing hardware & application stores; collaboration infrastructure & M365 tenant administration; fax, enterprise printing and video engineering services.
- The Enterprise Collaboration and M365 Infrastructure Comms Manager role is responsible for global delivery of messaging services, information security requests, and cloud based service monitoring and management related to communications for both the team and Pfizer.
- The primary responsibility is to provide service-based ownership and vendor management along with quality of service, and anticipation of events, through the effective design and deployment of service enhancements, proactive monitoring, and facilitating continuous service improvement.
- Represent the Messaging team during BTI “Red Teams” or Global Incident Response Management events
- Incident and Problem Management – Demonstrated ability to detect issues that impacts service delivery, coordinate appropriate response actions to restore service, and conduct root cause analysis to prevent recurrence.
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