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Lead System Engineer
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Full-time
- You will handle resolving advanced M365 and Azure issues, in addition to supervisor oversight of AWS cloud issues that cannot be resolved by our Tier 1 support engineers.
- Assist in the selection and implementation of IT support systems for ITSM, RMM, MDR, and Anti-virus as we transition to internally maintained applications, optimized or our business needs
- Serve as a technology consultant, providing 2nd tier and white-glove technical assistance and support related to computer systems (PC and MAC), M365, Azure administrative functions (3rd Tier), networking equipment, UPS devices, Printers, ISPs and 3rd party software and hardware (AWS is a plus)
- Collaborate with staff to ensure reliable operation of systems for business objectives with proper disaster recovery and restorative procedures in place
- ISPs and Registrars (GoDaddy / Cloudflare preferred)
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